Find answers to the most common questions about our LTE service.
LTE stands for “Long Term Evolution” and is the next level of wireless data technology after 3G. In short; LTE is a technical process for high speed data for mobile devices. LTE is designed to reduce the time it takes to transfer and receive data online, giving you faster speeds and an overall better internet experience. With LTE you will definitely notice a difference when you're gaming, streaming, downloading and surfing as this will be 2x faster as the current technology on the island.
With Chippie LTE your data experience will go to another level by providing you with the fastest mobile data connection available at the moment on the island.
Download, stream and surf 2x faster in the palm of your hands with:
a download speed up to 20Mbps and
an upload speed up to 4Mpbs
Faster downloads and uploads of video, music, pictures. Save time in everything you do on your mobile device as LTE is 2x faster.
Faster response on your applications. LTE is a simpler technology, therefore you will have a faster response on all your applications.
High data speeds while on the go! With the LTE plan you can watch high definition videos or listen to high quality music.
In order to be able to get LTE you will need the following:
Customers with a 4G UTS SIM don’t need to change their SIM I order to be able to get LTE. The customers that are still in possession of a 2G UTS SIM, must swap their sim for a 4G UTS SIM. This is FREE of charge and can be done at UTS Store.
You can get free LTE access with all our SMART SURF bundles, and COMBO bundles or any postpaid data plans. So all you need is an LTE compatible device with a 4G-sim in combination with one of the above mentioned data bundles or plans to automatically get LTE data speeds without additional costs.
No, all our data plans are open for anything that the customer wants to use data for. Meaning that we don’t restrict our data user by blocking certain apps. In this case, the LTE data you are receiving are also not restricted for any apps.
When you are in an area that has LTE coverage with an LTE device and with an active data plan that supports LTE (All SURF, COMBO, Postpaid plans, you will see 'LTE' appear next to the signal bars at the top of your screen. Some other phones models, such as the Samsung S5, display 4G.
No, you will not always be connected to LTE as this depends on your location on the island and if there is LTE coverage available in that area. You might notice that your device is switching between 3G, H+ and LTE as you move around.
The indicated download and upload speed are up to maximums. The speed depends on your mobile device, coverage of LTE, traffic on the internet, and the number of users close to a network base station. In order to be able to make optimal use of our data services, the mobile device should be compatible with our network.
If you have LTE data, you can continue making calls and sending SMS without any interruptions.
The customer should be in the possession of an LTE smartphone and/or a device that is compatible with our network. The frequencies of the device compatible with our network is:
Network | Bandwidth |
|---|---|
| 2G | 900mhz/ 1900mhz |
| 4G | 850 mhz/ 2100mhz |
| LTE | 1800 mhz |
Important:
Many phone manufacturers produce 3G and LTE versions of the same model. Make sure that you go for a smartphone device with the right bands.
Make sure that you have the latest firmware.
Make sure you have the latest OS upgrade installed on your device
The good news is that you don’t have to do any additional configuration to get LTE on your device. You just need to have the right tools and the right data plan in order to be able to get LTE. See Q 4 and 7.
No, in order to get LTE, you just have to use the same APN corresponding to your active plan. See below for the overview of the APN’s.
Postpaid Data Plans | Period | Bundle Data | Price* | APN |
|---|---|---|---|---|
| Postpaid Standard Data Plan | Monthly | 3GB | USD 29.68 | 3gpremium |
| Postpaid Premium Data Plan | Monthly | 6GB | USD 47.70 | 3gpremium |
Period | SMS to 3434 | MB | Price USD |
|---|---|---|---|
| 1 day continuous | surfd100 | 100 | 1.49 |
| 3 days | 3d | 400 | 6.00 |
| 7 days | surfw1000 | 1000 | 12.00 |
| 30 days | surfm750 surfm3000 surfm6000 | 750 3000 6000 | 18.00 31.00 52.00 |
Period | SMS to 3434 | MB | Min | SMS | Price USD |
|---|---|---|---|---|---|
| 1 day continuous | combod40 | 40 | Unlimited* | Unlimited* | 2.29 |
| 1 days | combod100 | 100 | Unlimited* | Unlimited* | 3.49 |
| 3 days | combo3d | 400 | Unlimited* | Unlimited* | 9.00 |
| 7 days | combow500 | 500 | Unlimited* | Unlimited* | 29.00 |
| 30 days | combom2500 combom500 | 2500 5000 | Unlimited* Unlimited* | Unlimited* Unlimited* | 79.00 99.00 |
To check your combo status: SMS combo val to 3434
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